Shipping Policy

We currently deliver across Ghana only. We do not ship internationally at this time, but we hope to expand to other countries in the future. Follow us on Instagram @lipearls for updates.

Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

You will receive an order confirmation email as soon as your payment is verified.

Once dispatched, orders are typically delivered within 2–5 business days. Delivery times can vary depending on your location within Ghana:

• Greater Accra: 1–3 business days
• Other regions: 3–5 business days

Please note that these are estimates. Occasional delays may occur due to high order volumes, weather, or courier constraints outside our control.

Delivery is charged at a fee that varies based on your location within Ghana. The delivery fee will be communicated to you after your order is placed, before dispatch. Payment for delivery can be made separately via MoMo or as agreed with our team. Follow us on Instagram or subscribe to our newsletter for any promotions.

Once your order is dispatched, we will send you tracking details via email or WhatsApp. You can also contact us directly via WhatsApp at +233 50 210 1734 for a delivery update.

If a delivery attempt is unsuccessful because no one is available to receive it, our courier will attempt re-delivery or leave instructions for collection. Please ensure your phone number and delivery address are accurate when placing your order. Pearlessence Beauty is not responsible for delays or failed deliveries caused by incorrect address details.

If your order arrives damaged, or if it does not arrive within the estimated timeframe, please contact us immediately:

• WhatsApp: +233 50 210 1734
• Email: Lipearls200@gmail.com

We will investigate with our courier and arrange a resolution as quickly as possible.