Returns Policy

We want you to love every Lipearls product you receive. If something is wrong with your order — you received the wrong item, or your product arrived damaged — we will make it right.

We accept returns in the following circumstances:

• You received a product different from what you ordered
• Your product arrived damaged or defective
• You received an incomplete order

To be eligible, you must contact us within 7 days of receiving your order. Items must be unused and in their original, sealed packaging. For hygiene reasons, we cannot accept returns on opened lip gloss or lip scrub that have been used.

To start a return, please contact us within 7 days of receiving your order:

• WhatsApp: Message us here (+233 50 210 1734)
• Email: Lipearls200@gmail.com

Please include your order number, a description of the issue, and photos of the product if it arrived damaged. We will review your request and respond within one business day.

Once your return is approved, we will either send a replacement product or issue a full refund, depending on your preference and product availability. Refunds are processed to your original payment method within 5–10 business days. Please note that processing times can vary depending on your bank or mobile money provider.

The following items cannot be returned:

• Opened or used lip gloss, lip scrub, or any lip product
• Products returned more than 7 days after delivery
• Items purchased during a sale or with a discount code (unless faulty)

Due to the personal nature of lip care products, we are unable to accept returns for change of mind. If you are unsure about a shade or product, please reach out to us before placing your order — we are happy to help you choose.

Questions about a return? Contact us via WhatsApp at +233 50 210 1734 or email Lipearls200@gmail.com.