Privacy Policy

Pearlessence Beauty (“we,” “us,” or “our”) operates the Pearlessence Beauty website. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By placing an order or using our website you agree to the practices described here.

We collect information you provide directly when you:

• Place an order (full name, email address, phone number, delivery address)
• Create an account (email and password)
• Contact us via email, WhatsApp, or our contact form
• Subscribe to marketing communications

We also collect non-personal data automatically, including your IP address, browser type, pages visited, and referring URLs, for analytics and security purposes.

We use your information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Send marketing emails and promotions (only with your consent; you may unsubscribe at any time)
• Improve our website, products, and services
• Comply with legal obligations

We do not sell, rent, or trade your personal information. We share it only with trusted third-party service providers who help us operate our business:

• Paystack — our secure payment processor. Your card and payment details are handled directly by Paystack and never stored on our servers.
• Supabase — our database provider, which stores your order history and account data in encrypted, access-controlled environments.
• Delivery partners — we share your name, phone number, and delivery address with our courier partners to fulfil your order.

We may also disclose your information if required by law or to protect the rights and safety of Pearlessence Beauty and our customers.

Our website uses cookies to maintain your session (so you stay logged in), remember your cart, and analyse how visitors use the site. You can disable cookies in your browser settings, but some features — such as the cart and checkout — may not function correctly without them.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. All payment transactions are encrypted via TLS and processed by Paystack’s PCI-DSS compliant infrastructure.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we will delete or anonymise your data within a reasonable period, unless retention is required by law.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at Lipearls200@gmail.com.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact us at Lipearls200@gmail.com or via WhatsApp at +233 50 210 1734.